Q: How do I register for the Congress?
A: In order to register for the Congress, please register online
Q: How can I pay the registration fees?
A: Payment of registration fees can be made by credit card or bank transfer. For full details, please
Q: Can I receive an invoice under the sponsoring Company/ Hospital's name?
A: Yes. If you require an invoice to be issued to the sponsoring company, please send an email to the registration department at email@example.com specifying the services requested and full address of the sponsoring company.
Q: Can I register for the Congress without paying?
A: Yes, but your registration will be confirmed only when full payment is received.
Q: Can I register before the early fee deadline and pay later?
A: To benefit from the early fee registration discount, payment must be received before the deadline.
Q: Can I register on site?
A: Yes. Onsite registration is available during the Congress days. Onsite fees will apply.
Q: What does my registration fees include?
A: For full detailed entitlements, please check the registration page.
Q: Will I receive a confirmation letter after I have finished registering?
A: Yes. A detailed confirmation letter and receipt will be sent to you by email as soon as payment is received and registration is completed.
Q: Can Non-registered person attend the congress?
A: All event activities (including educational sessions, meal functions, exhibit hall, etc.) are exclusively reserved for registered attendees. Non-registered persons (including children, family members, colleagues, etc.) will not be permitted in any of the event areas. Badges provided at registration are required for entrance into all functions and will be strictly enforced.
Is the conference CME accredited?
For details on the CME-CPD Accreditation and how to receive your CME/CPD Certificate, please visit the CME-CPD Accreditation page.
How can I claim my CME credits after the Congress?
You will receive an email with the link to claim your CME Certificate of Attendance immediately following the Congress. Each delegate should claim only those hours of credit that he/she actually spent in the educational activity.
Q: How can I find out information about hotels and their rates?
A: Kenes Group is offering INS 2019 participants specially reduced rates for various hotels in Sydney. Information, pictures, location and rates are available on the hotel accommodation page.
Q: How can I book my room and should I pay in advance?
A: In order to book a room, please book online. Please note that full payment is required upon booking.
Q: Will I receive a hotel confirmation?
A: Yes. A detailed confirmation will be sent to you by email as soon as the booking is confirmed and the requested deposit is received.
Q: Can I book a hotel room without registering for the INS 2019 Congress?
A: Yes. You can book your room without registering by clicking on the "Booking" button of your chosen hotel available on the website via the hotel accommodation page. If you need further assistance, please email the Hotel Accommodation Department.
Q: How can I book rooms for a group?
A: For group booking (10 rooms and more) please contact INS19_hotels@kenes.com. Different payment and cancellation conditions apply.
Q: If I submit an abstract do I have to attend the Congress?
A: All accepted abstracts are scheduled in the Scientific Program either as Oral or Poster presentations. It is expected that at least one author of the abstract attend the Congress to present the work and answer questions. Only abstracts of registered participants will be scheduled in the Scientific Program.
Q: I have submitted an abstract, when will I know if it has been accepted?
A: Only after all abstracts have been reviewed by the Scientific Committee will notifications be sent to the abstract submitters. Every effort is made to conclude this process within one month after the abstract submission deadline (3 December, 2018).
Q: How can I make changes to an abstract I have already submitted?
A: You may enter the Abstract Submission system with your username and password and make changes to your abstract until the submission deadline. No abstract changes will be accepted after this date, however you are welcome to bring a more up to date abstract to the Congress.
Q: My abstract has been accepted but I do not have a copy. Are you able to send one to me?
A: Copies of your submitted abstracts can be sent to you by email. Please contact firstname.lastname@example.org for further details.
Q: I am having trouble logging into the abstract submission system – my username/password is not working
A: Please try one of the following options via the abstract submission page:
- In case you are using "Internet Explorer", please try another internet browser e.g. "Google Chrome" or "Mozilla"
- When you copy and paste your user name and password please make sure there is no extra space at the beginning or the end of them
- In case your password contains the letter "O" please make sure you do not type "0" (Zero) instead the letter "O"
- Please note that the username or ID received when registering for the congress is different to the abstract submission. Please use the abstract submission username
Q: I created a new account but did not receive my username?
A: Please note that the username is shown in the "Subject line" in the confirmation email received when setting up a new account.
Q: Where is the Congress taking place?
A: The Congress will take place at The Sydney Convention and Exhibition Centre. For more information on the venue please visit the General Information page.
Q: How do I get from the Airport to the Congress Venue?
A: For updated and detailed information on public transportation please visit the official Airport website:
Q: Can you please send me details of public transport in Sydney? Do you have a map of the city or area surrounding the venue?
A: Sydney's official website includes up-to-date tourist information including public transport information and maps. Please visit Sydney's official tourist information website for more information.
How do I apply for a visa to visit Sydney?
Visa regulations depend on your nationality and country of origin. We suggest you contact your local Australian Embassy or Consulate for full and official instructions on the specific visa regulations and application procedure that apply to you.
For more information click here
Where can I get a Congress invitation letter so that I can apply for a visa?
Invitation letters for visa purposes are available only to registered participants. The option to issue an invitation letter is available within the registration process. At the end of the registration process you will be able to generate an invitation letter, and you will also receive a confirmation email with a link to the invitation letter.
Is it possible to send an official invitation letter directly to my local Consulate?
Unfortunately we are unable to send invitation letters directly to consulates. Invitation letters are prepared solely for individuals and are mailed directly to them.